Staff Training Options
prepare for tomorrow, TODAY!
Select a Training Option that best suites your needs
Option A
Use Our ServeSkills Training Platform
40+ Hospitality Training Courses
Designed For The Private Club & Resort Industry
Train Your International & Local Staff
Endorsed By The Institute of Hospitality
Option b
Get Your Own Training Platform
All Training is Designed and Customized To Fit Your Club’s Needs
We Take the Hassle Out of Training Staff and We Do It For You
Train All Your International & Local Staff Before They Arrive at Your Club
Your Staff Will Have Access To Your Club’s Very Own Academy and Content.
More Features…
Highest Quality VIRTUAL TRAINING
We specialize in designing and creating online hospitality programs tailored to your country club’s needs.
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The online portals allow staff to log on and train at any time from any device.
To ensure staff receives the highest quality of training, various learning techniques are used.
Staff receives content in bite-size chunks, making it more readily received and retained. This is proven to be more effective and manageable for staff.
Staff are able to download learning content, watch instructional videos, take part in interactive webinars as well as create their own discussion forums with their fellow peers.
Staff have access to 24/7 support.
TESTING & practical ASSIGMENTS
The proven methods that are used, ensure staff are able put into practice what the learn.
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Staff undergoe testing on a regular basis. Whether it be testing on newly completed sections or recapping previous sections. Our extensive question banks make sure staff constantly face new problem-solving scenarios, service questions, and assignments.
The testing and practical assignments involve a variety of activities such as multiple-choice questionnaires, written assignments, and video upload assignments.
Staff analytics, RESULTS & reports
You will have access to detailed reports on staff, highlighting strengths, weaknesses and results
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Some examples of the analytics we provide are:
- Course analysis: We are able to monitor the staff’s progress, time spent on specific sections as well as the number of times courses are attempted.
- Quiz and assignment analysis: We are able to monitor the staff’s understanding and knowledge across all the course material.
- Leaderboard analysis: We use this to track and identify the strongest and weakest staff. Thus allowing us to allocate more personal training time to the weaker staff.
IMPACT
Save Money. Prepare Staff Before They Arrive.
We pride ourselves in providing quality training programs without compromising consistency. Staff trained through Club Training Solutions arrive ready to head straight in to the shadowing aspect of service. Personalized reports help you save valuable time and money! The reports enable you to understand each individual’s strengths and weaknesses before they arrive at your facility.
Our Team
Passionate. Experienced. Reliable
Led by a team with over 20 years of high-end hospitality experience.
We recognize that each food & beverage facility has its own unique hallmarks, and we strive to deliver a training experience personalized to your specific culture, knowledge and service skills.
We are passionate about hospitality and have developed comprehensive knowledge through 20 years of experience in the industry. From serving to bartending, management and food & beverage administration, our team has a breadth of hands-on expertise.
We have trained staff from multiple countries such as South Africa, Italy, Romania and the United States of America. Preparing each individual for service at premier establishments. Our clients are thrilled with the experience, saving time, money and energy by accelerating the training process with our programs.
Testimonials
Matt Lambert country club general manager/coo
“Club Training Solutions truly customizes training based on your Clubs needs. They are thorough and committed to understanding the level of service expected by our members. All our new team members arrive with a sense of urgency and professionalism.”
Eddie Crystal clubhouse managers
“Staff are well educated, prepared and are ready to go when they arrive at work for the first time. Confidence levels are through the roof!”
Antholene m Sous chef
“We love working with Club Training Solutions! Menu knowledge is key! Staff arrive onsite knowing the menus and the different terminologies of certain food items. This is extremely helpful.”
Staff and Candidate Testimonials…
“The training program is easy to understand and practical. It prepared me for service and any scenario that I may encounter.”
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“Club Training Solutions answered questions I didn’t know I needed to ask. The courses helped prepare me for my day to day duties and made it easier to adjust.”
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“The training program was a vital part of our preparation as it gave us the knowledge and skills to provide the high standard of service that the club and membership expect.”